Frequently Asked Questions

Great quality cleaning comes down to training, checklists and auditing.
All of our franchisees undergo intensive on and offsite training.
We employ a double checklist system to ensure cleaners are always doing what’s required as well as paying attention to items especially important to you. Our monthly auditing ensures you always get the top notch service every month and important items get addressed before they become issues.

Our business and every franchisee is covered by 20 million dollars worth of Public Liability Insurance. Staff members are also covered by state based workers compensation insurance policies.

Yes, our business is independently certified and accredited for Quality, OH&S, and Environmental Systems conforming to ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015.

We are committed to operating a carbon neutral business and are certified members of Carbon Easy. We actively seek ways to reduce emissions and offset any carbon used in the business in accordance with the UN Framework Convention for Climate Change.

All our certificates can be available on request.

Yes, our franchisees are trained on proper and safe methods of deep cleaning and disinfection.

We can provide full reporting and ATP testing for peace of mind.

No. Franchisees are not allowed to subcontract their work. Most of our franchisees are onsite every clean. And just like our franchisees, staff members of any franchisee must successfully complete the Urban Clean log-book training, have police clearances and character checks.

Janiflow notifies you of arrival and departure times of your cleaners. You’ll also receive a pdf report that itemizes everything your cleaner did including photos of important items and even of the cleaners themselves if required. Cleaners also get alerted of any action items specific to your clean for that night.

It creates transparency around who cleans, as well as what and when they clean. This keeps cleaners accountable so you can be certain what matters to you gets done every clean.

Each month, our franchisees will complete a monthly audit on the cleaning and ask your feedback on their performance. Our franchisees also use this opportunity to provide suggestions on ways they can add extra value to your business.

We’re big on being proactive about our cleaning. We don’t just wait around until we hear from you. Our franchisees are eager to know if they’re doing a great or if there are areas for improvement. This way we can ensure you always get the level of service that you deserve.

We fix our prices for a year. But our agreements are always performance based. We rely on the quality of our service to you not the letter of a contract to keep your business.

We clean at a fixed monthly price. We spend as long as it takes to complete the job according to your requirements. We are more than happy to provide you with estimated cleaning times on your proposal, but we do not charge at hours cleaned.