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About

Experience. Passion. Integrity. Urban Clean exists for every business owner who's tired of chasing cleaners, managing complaints, and wondering if the job was even done.

We get it, cleaning should be the last thing you have to worry about. That's why we built our systems for reliability, backed by technology that gives you full transparency and peace of mind.

With Urban Clean, you speak directly to the decision-maker, an owner-operator who takes personal pride in every site they clean. Someone who cares, who shows up, and who gets it.

Frustration Free Cleaning

We're not perfect, but we're always here. Always improving. Always committed. That's what Frustration Free Cleaning looks like.

Three people in business attire reviewing documents in a red folder outside a commercial building.

The Standards We Hold Ourselves To

Four commitments guide everything we do.

We Take Ownership

We don't just clean, we take ownership. If something's not right, we take responsibility and fix it, fast.

No Compromise

We operate with a No Compromise standard on quality, communication and accountability.

Being a Team

We believe in being a team, supporting each other and our clients with consistency and care.

Unparalleled Learning

We foster a culture of unparalleled learning, where we openly share both mistakes and successes to help everyone grow.

We follow a full Integrated Management System in accordance with ISO 9001:2015, AS4801:2001 and ISO 14011:2015. Our QSE Policies are available on request.

Every Cleaner Is Invested in the Outcome

Our Unit Franchise model is a fundamental part of our business, ensuring that every cleaner is invested in the outcome. That means the quality of service is never left to chance, it's built into the system.

Two smiling Urban Clean staff members pose with cleaning tools in a studio portrait.

What We Stand For

Our vision: to change the franchising and cleaning industry forever, a byname for quality and success.

We work as a team, getting along to get the job done
We follow business principles, practices and protocols that work
We are focused on delivering a consistently positive customer experience
We learn and share from each other's mistakes and successes for the benefit of Urban Clean, our customers and our franchisees
Mission Statement

To be the leading choice in commercial cleaning by providing unparalleled service, complete transparency, industry-only practices, exceptional customer communication and unrivalled attention to detail.

The Urban Clean Difference

You Speak Directly to the Decision-Maker

An owner-operator who takes personal pride in every site they clean. Someone who cares, who shows up, and who gets it.

It's why our Unit Franchise model exists: when the person cleaning your site is invested in the outcome, the standard doesn't slip.

Urban Clean cleaning team reviewing a service report with a client on site.

What our customers say

Real sites, real managers, in their words.

  • The photo reports ended the arguments. We can see the job was done, every single night.
    FMFacilities ManagerMedical centre · Brisbane✓ Verified client
  • Same cleaner every night for two years. He knows our site better than we do.
    PMPractice ManagerDental clinic · Gold Coast✓ Verified client
  • We stopped thinking about cleaning. That is the whole point, isn’t it?
    SOStore OwnerRetail franchise · Sydney✓ Verified client
  • The monthly audit tells us what was missed before we have to go looking for it.
    OLOperations LeadLogistics depot · Melbourne✓ Verified client

    Cleaning built around your kind of site

    Offices & Corporate

    Desks, kitchens and meeting rooms, done after hours.

    Retail

    Floors and glass that survive Saturday foot traffic.

    Medical & Healthcare

    Infection-control standards, documented every visit.

    Schools & Education

    Child-safe products and police-checked cleaners.

    Gyms & Fitness

    Sweat, mirrors and change rooms, handled overnight.

    Showrooms

    Glass, chrome and floors your stock deserves.

    Strata & Common Areas

    Lobbies, lifts and bin rooms on a set schedule.

    Multi-Site & Franchise Brands

    One standard across every site you run.

    For your business

    Never chase a cleaner again.

    A free walk-through of your site, and a scope built around what has been going wrong.

    Franchise Opportunities

    A cleaning business with the clients already in it.

    Guaranteed contracts from day one, and Janiflow to run the admin.